FAQ & Site Info
Terms of ServiceSHIPPING TIMES: We usually ship in stock items within 2-3 business days. Holidays and Sundays are not “business days”. After we ship the order the following chart shows estimated arrival times.
USPS/USA DOMESTIC MAIL: Monday through Saturday
*First-Class Mail: 1-3 Business Days/Most items/13 ounces or less
*Priority Mail: 1-3 Business Days/Most items/14 ounces to 70 pounds
*Alaska/Hawaii Shipping Times: 3-15 Business Days depending on USPS service chosen.
INTERNATIONAL BUYERS: We ship First Class International/Registered Mail or Priority Mail International on most items. Once shipped it takes 6-10 average business days to major destinations. Customs delays of 4-6 weeks are possible. Import custom duties, VAT, & excise taxes that are levied by your home country are the responsibility of you, the buyer. Please check a duty calculator before your purchase to estimate these fees. Size, and import, restrictions may also apply.
APPROVED COUNTRIES LIST: We will ship to the following countries at the specified rate shown in the item details: USA, USA Territories, Argentina, Australia, Bahamas, Bermuda, Canada, Chile, China,Greenland, Hong Kong, Iceland, Israel, Japan, Republic of Korea, New Zealand, Norway, Samoa, Singapore, South Africa, Switzerland, Taiwan, Turkey, and the United Kingdom.
RETURNS: Unopened and/or unused product in the original, saleable condition may be returned for a full refund, or exchange, minus original shipping costs. Return shipping is the responsibility of the buyer and requires proof of mailing. No returns accepted after 14 days.
DAMAGED ITEMS: Notify us immediately if items are damaged in shipment. Keep all of the original packing materials including the box. Photos of the shipping container and the damaged merchandise are also required. Replacements if available, or refunds if not, will be given with proper documentation.
DEFECTIVE ITEMS: New items that are shipped sealed in their original package may be returned for a full refund if they are found to be defective upon opening. Return shipping is the responsibility of the buyer and requires proof of mailing. No returns accepted after 14 days.
Payment Policies: We accept payment by PayPal, major credit and debit cards, and US Post Office money orders for all USA orders. We accept payment by PayPal, and major credit and debit cards, for all International orders on our approved countries list. Customers in other countries need to 1st receive approval from us for any eligible orders.
Money Orders: USA customers can pay for their order by USPS money order. Send us an email with your name, ship to address, item title(s), and item quantity. Allow (24) hours for us to send an invoice by email with any available quantity discounts already included. We must receive the money order within 10 days of the invoice date, or we will cancel the order. Orders will not be shipped until paid in full. Non USPS money orders will be returned to the customer and the order will be canceled.
COMBINED SHIPPING DISCOUNTS: Please email us concerning orders for several items. We may be able to offer a discount. Please send a list with the items and quantities that you would like to order. For USA customers we need your zip code for a price quote. For international customers we need the name of your country. If you approve of the amount, we will set this up as a custom order here at eCrater.
Thank you again for your purchase and Happy Trails!
All Photo Art & Composition Designs
© Michael L McBrayer
aka The Corner Stone Cowboy